TPWD Internet License Sales Help

Topics:
Frequently Asked Questions (FAQs)
Opening Screen
Customer Search
Where Do I Find My Customer Number?
Customer Details
View Holdings
Item Selection
Shopping Cart
Checkout - Shipping Information
Checkout - Billing Information
Checkout - Order Review
Order Confirmation and Receipt

Frequently Asked Questions (FAQs)

Below are answers to the most frequently asked questions. If you do not find your answer after reviewing the list of frequently asked questions, contact Texas Parks and Wildlife Department at (512) 389-4820 or 800-792-1112 #4820#.
 
How do I create an account?
Enter your last name, date of birth, and either an SSN, Driver’s License # and state, or Passport number and click the Search button. If we cannot find you then the entered information will be used to create you an account.
 
13 Years of Age and Younger
Under state law, it is voluntary for persons 13 years of age and younger to provide their SSN. To create an account, click on the blue “link” text in the NEW CUSTOMER section and follow the account creation steps. Individuals over 13 years of age are required to provide their SSN.
 
Business Customers
Clicking on “Switch to Business Customer Login” text in the top right-hand corner of the Customer Login and Creation screen will take you to the Business Customer Login and Creation Screen; from there enter the relevant information and follow the account creation steps.
 
How do I purchase a BTTH or Lifetime License Drawing Entry?
Find your customer record or create a new account if there is no customer record for you. Then follow the screen flow as presented to complete your transaction.
 
Do I have to purchase a hunting or fishing license before purchasing a BTTH or Lifetime License Drawing entry?
You do not have to purchase a hunting or fishing license prior to purchasing a BTTH or Lifetime Combination License Drawing entry.
 
Will I be charged a shipping or handling fee?
An administrative fee of $5 is charged for each transaction in addition to the cost of item(s) purchased. Standard shipping is free; however, an additional fee of $15.95 is charged for expedited delivery. Purchased items are shipped to the shipping address entered during the checkout process.

  • Standard Shipping (Free)
    • Items are shipped on the second day after purchase or the following Tuesday if purchased on the previous Friday, Saturday or Sunday.
    • License Items are shipped regular mail and takes between 7 to 10 business days to reach its destination.
    • Annual Public Hunting (APH) Permit purchases will be shipped a Public Hunting Lands Map Booklet separate from your license item via ground service and takes 7-10 business days to reach its destination.
  • Expedited Shipping ($15.95)
    • Item(s) are shipped on the second day after purchase or the following Tuesday if purchased on the previous Friday, Saturday or Sunday.
    • Expedited delivery requires a physical address (NO Post Office Boxes) and a contact phone number.
 
What Internet browsers are supported?
In order to purchase licenses online, you will need to use Internet Explorer version 11.0 or higher, or Firefox 27.0 or higher.
 
Do I need to enable JavaScript to view the application?
You need to have the JavaScript enabled to view the application correctly. Consult the online help for your Internet browser for instruction or enabling JavaScript.
 
Is my credit card number retained after my order is processed?
Your credit card number is treated as 'Secure Data'. The TLC Internet Sales Application does not maintain credit card numbers on file after order processing; however, the last four digits are stored to verify the correct person is requesting a cancellation when canceling an order.
 
Can I buy licenses for my spouse/siblings/friends?
You can buy licenses for persons other than yourself. To purchase licenses for another person, you will need to provide the required customer information to complete a transaction.
 
Do I have to be an existing TLC customer to purchase licenses?
You can register as a new customer and buy licenses for yourself. If purchasing for others you will need to have their appropriate information to complete a transaction.
 
I have multiple customers in my order. Where will my items ship to?
All multiple customer order items are shipped to the shipping address entered during the checkout process.
 
Why do I have to provide a Social Security Number?
The collection of the SSN is mandated by federal and state law (42 U.S.C.A. 666 and Texas Family Code, Section 231.302) for the purpose of child support collection enforcement; however, state law allows voluntary participation by persons 13 years of age and younger to provide an SSN to purchase a license.
 
What if I refuse to provide my or my child’s Social Security Number?
TPWD cannot force you to provide your SSN; however, under federal law, we cannot sell you a license if an SSN has not been provided. Though, state law allows voluntary participation by persons 13 years of age and younger to provide an SSN to purchase a license.
 
I want to buy a license for a friend or relative; am I required to furnish their Social Security Number?
The law requires the purchaser provide the SSN of the person holding the license. However, state law allows voluntary participation by persons 13 years of age and younger to provide an SSN to purchase a license.
 
Why am I not able to see all of the license items?
The list of licenses offered for sale depends upon the customer's age, residency, holdings and the items already added to the shopping cart.
 
Can I obtain lifetime license tags online?
Lifetime license tags are available online. A $5 administrative fee will apply. To have your lifetime license tags issued at no fee, please visit your local authorized agent.
 
What types of payment are accepted?
Visa, MasterCard and Discover cards are accepted.
 
Why did my credit card get declined even if I entered everything correctly and I have available credit limit?
Even if the credit card was entered correctly and there is available credit limit, the credit card processor sometimes declines a transaction request due to issues related to fraud protection or network traffic problems. If you have problems processing your credit card, contact your credit card representative.
 
Will I be able to hunt/fish before I receive my license in the mail?
You can print or save an image of the transaction receipt as proof of valid license purchase for participation in activities that do not require the use of tags, such as bird hunting and freshwater fishing. If you purchased a federal duck stamp, your federal duck stamp endorsement is valid for 45 days. After 45 days, federal law requires a physical federal duck stamp be attached to your physical license in order to waterfowl hunt. Make sure you have the most up-to-date fishing and hunting regulations at your fingertips! Get the free Outdoor Annual mobile app at https://www.OutdoorAnnual.com/App. You won't need internet to access the regulations after the app is downloaded. You can also view regulations online at https://www.OutdoorAnnual.com.
 
How long do I have to cancel an online order?
An order may be canceled at any time up until midnight Central Standard Time on the day of purchase. If an order is canceled, all items in the order are canceled. Individual items cannot be canceled separately.
Please review items in your shopping cart before completing your transaction. Using the Shopping Cart screen, unwanted items can be removed from the Shopping Cart. All items listed in the Shopping Cart at the time of checkout are included in the final purchase.
Note: If you end your session, all items listed in the Shopping Cart are automatically removed.
 
Can I update my account without completing a transaction?
Existing customers can update their account information such as, mailing and physical address without completing a transaction. Make your changes at the View/Edit Customer Details screen and when you are ready to save the changes, select the “Save Update” button at the bottom of the screen. Changes to names and date-of-birth requires the customer to contact TPWD at 512-389-4820 or 800-792-1112 #4820#.
 
If the application logs me out because of inactivity, is the information I entered saved?
The TLC Internet Sales Application automatically ends a session without saving any information after 30 minutes of inactivity. If you are in the middle of a transaction, it will not be saved, holdings will not be committed to your record and you will not be charged. Also, if you have registered as a new customer during the transaction, this information will not be saved. You will need to re-register.
 
How can I contact Texas Parks and Wildlife Department?
  • Visit Texas Parks and Wildlife Department (TPWD) web site at: http://www.tpwd.texas.gov/.
  • Call 1-800-792-1112, #4820# during normal business hours, 8:00 a.m. to 5 p.m., Monday through Friday. Closed for most state holidays.
  • Send an e-mail to: license@tpwd.texas.gov
  • Correspondence by mail:
    • Texas Parks and Wildlife Department
    • Attention: License Section
    • 4200 Smith School Road
    • Austin, TX 78744



Opening Screen

The screen below is displayed when you select "Purchase Items Online Now" on the Texas Parks and Wildlife website.



Notes for the screen above:
  1. Select this link to purchase items.
  2. Use this link to cancel an online order placed the same day.
  3. Click this link to learn more about supported browsers. While the website is accessible from any browser, the appearance may not be optimal on every browser.
The screen below is displayed when the "Check Our Supported Browsers" button is clicked.



Notes for the screen above:
  1. Information about your browser and whether it is supported.
  2. List of supported browsers.
  3. Click "OK" to return to the previous screen.


Customer Search

This screen allows you to search for a customer record. You must enter the last name and birth date of the customer and enter one of four fields that further identify the customer.

Note: There is not an option to add a new customer at this point. We want to search before creating a new account. Don't worry - if we don't have the customer information on file, you will be able to create an account after searching.



Notes for the screen above:
  1. Enter Last Name and Date of Birth.
  2. Pick one of the four options. Note: The passport field is usually used by out-of-country guests.
  3. The Customer Number is a very reliable way to find the customer's record. Click the link "Where Do I Find My Customer Number?" for assistance in locating the customer number. It can be found on a printed license.
  4. Click "Search" to proceed.
  5. There are a few items that can be sold online to businesses. If this is a purchase by a business, click the link to switch to the Business Customer Login and Creation.

The screen below is displayed with the message "We couldn’t find you. Make a mistake?" if the customer record was not located.

You can either correct the search information entered (if there was a typo) or create an account by selecting “Create an Account”.



Notes for the screen above:
  1. Message displayed if Account could not be found.
  2. Click here to create a new profile. Please make sure you search properly before creating a new profile. You do NOT want to create a duplicate profile.
  3. Click here to search again.


Where Do I Find My Customer Number?

Your customer number is printed on a prior license. We put a red box in the image below to show you the location.

Cannot find an old license? No problem! You can search for your account with your last name and date of birth and either your SSN or Driver’s License # and state.



New Customer?
If you are a new customer we will create a Customer Number for you after you complete your first purchase.
 


Customer Details

This screen is displayed after your customer profile is located.

Review the information and make any necessary updates and click "Start Shopping" to proceed.

Note: Most fields on this screen will be blank if a new customer record.



Notes for the screen above:
  1. Review the information, make any necessary updates, complete all mandatory fields (marked with an *).
  2. Click “Save Update” once you have made changes. (If you need to update your name or date of birth, please contact TPWD at (512) 389-4820 or 800-792-1112 #4820#.)
  3. Click here to view your current active holdings.
  4. Click here to start shopping.


View My Licenses

The screen below shows your current active holdings.




Notes for the screen above:
  1. After reviewing your holdings, click "Go Back" to return to the previous screen or click "Shop" to go to the Items Selection screen.


Item Selection

There are many options from this screen but, in most cases, simply:
  • Select the category (Combo, Hunting, Fishing, or Miscellaneous).
  • Select the item you want to purchase.
  • You are taken directly to the shopping cart (but you can continue shopping from there).


Notes for the screen above:
  1. Displays the current customer for whom items are being selected. You can purchase for more than one customer in a single transaction, so make sure the correct customer is shown in the window. You can change customers (if there are already more than one) by using the drop down.
  2. Click the desired item category.
  3. Click on the “ + “ button to show the item description. To close the item description click the “ – “ button.
  4. Click "Add Item to Cart" beside the desired item.
  5. Add another customer to the transaction by clicking either of these locations.
  6. You can update this customer's profile by clicking here. (If you need to update your name or date of birth, please contact TPWD at (512) 389-4820 or 800-792-1112 #4820#.) Note: Depending upon the profile change, the shopping cart may be emptied (for example, if birth date was changed it may change the items available for purchase for this customer).
  7. Click here to view this customer's current active holdings.
  8. Displays a list of items available for purchase based on your past purchase history.


Shopping Cart

The shopping cart is displayed after an item is selected (and any additional information is entered for the item; additional information varies by item).

There are several options from this screen, but in most cases:
  • Verify the items in the cart are correct
  • Click "Remove" to remove an item if it's no longer desired.
  • Click "Continue Shopping" to add more items.
  • If all desired items have been selected, click "Checkout" to continue.

Notes for the screen above:
  1. Recap of customer information. There will be multiple sections if there are more than one customer in the transaction. Items in the cart will be shown in separate sections for each customer.
  2. Donation(s) may be available for selection. There will be multiple donation sections under each customer if there are more than one customer in the transaction.
  3. Click here to continue shopping.
  4. Click here to proceed to Checkout.
  5. This order can be canceled by clicking here.


Checkout - Shipping Information

Checkout begins with the Shipping screen.

Steps are:
  • Select Shipping method (Standard or Expedited).
  • Choose the shipping address. It can be the address of one of the customers in the transaction or a completely different address.
  • Verify and edit the address as needed.
  • Continue to billing.


Notes for the screen above:
  1. Select shipping method here.
  2. Select shipping address here. There is an option for "other".
  3. Review and edit the shipping address as needed.
  4. Click here to continue to billing.
  5. Click here to go back and continue shopping.


Checkout - Billing Information

Billing information is the next step.

Steps are:
  • Choose the billing address. It can be the address of one of the customers in the transaction or a completely different address.
  • Verify and edit the address as needed.
  • Enter credit card information.
  • Continue to final review.


Notes for the screen above:
  1. Shipping information is displayed here.
  2. Select billing address here. It can be a customer address of one of the customers, the shipping address, or "Other".
  3. Review and edit the billing address as needed.
  4. Click here to continue to Final Review (Order is NOT yet placed!).
  5. Click here to go back to shipping if a change is needed.


Checkout - Order Review

Final Review screen is displayed.

Verify that all information is correct and click "Place Order".

The order is NOT complete and placed until you click "Place Order".




Notes for the screen above:
  1. Review shipping address.
  2. Review billing information.
  3. Review the items being purchased.
  4. Review the charges to be made.
  5. You can still cancel the order by clicking here.
  6. Click here to go back and select more items.
  7. Click here to place the order.


Order Confirmation and Receipt

Once the order is placed, a confirmation/receipt screen is displayed.



Notes for the screen above:
  1. This is the transaction number. You need this number if you want to cancel the order. It is also in the email sent to you.
  2. Click here to print the page.
  3. 3. Click here for additional information on how to register to be an organ donor with Donate Life Texas. Your current session will not be interrupted.
  4. Click here when you are finished reviewing and printing.
 

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